30-Day Defective Product Policy

If your product arrives defective, damaged, or materially different from what you ordered, contact us within 30 days of delivery with your order number, photos, and a description of the issue. Eligible defective products may be replaced, exchanged, or refunded.

Opened Cannabis Products

For safety, quality, and compliance reasons, opened cannabis products cannot be returned unless they are defective and the claim is approved by our support team.

Non-Returnable Items

Final sale items, gift cards, used accessories, opened non-defective cannabis products, and products returned without approval are not eligible for refund.

Exchanges

Approved exchanges are subject to product availability and legal delivery restrictions. If a replacement item is unavailable, we may offer store credit or refund at our discretion.

Refund Timing

Approved refunds are issued to the original payment method where possible. Processing times vary by payment provider and may take several business days after approval.